Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Georg Reichel

Patientenrückmeldungen

Riedelstr. 5
83435 Bad Reichenhall

Phone: 0861 -705-2424
Fax: 0861-705-2465
Mail: ed.bos-nekinilk@negnudlemkceurnetneitap

Doris Klement

Patientenrückmeldungen

Riedelstr. 5
83435 Bad Reichenhall

Phone: 0861 -705-2424
Fax: 0861-705-2465
Mail: ed.bos-nekinilk@negnudlemkceurnetneitap

Advocates

Werner Maegerle

Patientenfürsprecher

Riedelstr. 5
83435 Bad Reichenhall

Phone: 08651 -772-11225
Mail: ed.bos-nekinilk@ier.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

im Rahmen des Onkologischen Zentrums