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MKK Krankenhaus Bad Oeynhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Frederking

Qualitätsmanagement-Beauftragter

Phone: 05731 -77-1123
Fax: 05731-77-1205
Mail: ed.nekinilksierknelheum@gnikrederf.ewu

Advocates

Lothar Gohmann

Patientenfürsprecher

Phone: 05731 -77-1203
Fax: 05731-77-1205
Mail: ed.nekinilksierknelheum@nnamhog.rahtoL

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes