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EVK Münster - Alexianer Johannisstift GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lisa Ellebracht

Leitung Qualitätsmanagement

Phone: 0251 -2706-30402
Mail: ed.renaixela@thcarbelle.l

Advocates

Giesela Weidlich

Ehrenamtliche Patientenfürsprecherin

Phone: 0251 -2706-0
Mail: ed.retsneum-kve@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No