Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Umgang mit Beschwerden 06/2020 |
| Handling of oral complaints is regulated: Yes |
|
VA Umgang mit Beschwerden 06/2020 |
| Handling of written complaints is regulated: Yes |
|
VA Umgang mit Beschwerden 06/2020 |
| Time targets for acknowledgement are defined: No |
URL
kitirk-bol/tlahtnefua-rhi/ed.dnal-regrebnreun-hk.www//:sptth
Contact persons
Mirella Bege
Beschwerdemanagement
Simonshofer Straße 55
91207 Lauf
Phone:
09123
-180-395
Mail:
ed.fual-hk@egeb.allerim
Annett Baumann
Simonshofer Straße 55
91207 Lauf
Phone:
09123180295
--
Mail:
ed.grebnreun-mukinilk@nnamuaB.ttennA
|
Anonymous input options exist: Yes Im gesamten Krankenhaus liegen Feeback Flyer aus. |
|
Patient surveys were conducted: Yes laufend |
| Referral surveys were conducted: No |