Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
VA Umgang mit Beschwerden 12/2023 |
| Handling of oral complaints is regulated: Yes |
|
VA Umgang mit Beschwerden 12/23 |
| Handling of written complaints is regulated: Yes |
|
VA Umgang mit Beschwerden 12/23 |
| Time targets for acknowledgement are defined: Yes |
|
VA Umgang mit Beschwerden 12/23 |
URL
kitirk-bol/tlahtnefua-rhi/ed.dnal-regrebnreun-hk.www//:sptth
Contact persons
Annett Baumann
Beschwerdemanagement
Simonshofer Straße 55
91207 Lauf
Phone:
09123
-180-295
Mail:
ed.grebnreun-mukinilk@nnamuaB.ttennA
Mirella Bege
Beschwerdemanagement
Simonshofer Straße 55
91207 Lauf
Phone:
09123
-180-395
Mail:
ed.grebnreun-mukinilk@egeb.allerim
|
Anonymous input options exist: Yes Im gesamten Krankenhaus liegen Feeback Flyer aus. |
|
Patient surveys were conducted: Yes kontinuierliche Patientenbefragungen postoperativer Patienten (EndoCert) |
| Referral surveys were conducted: No |