Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Advocates
Carola Metzler
Patientenfürsprecherin
Phone:
0751
-7601-2709
Mail:
ed.grubsnevar-bbi@ednehcerpsreufnetneitap
Klaus Göppert
Patientenfürsprecher
Phone:
0751
-7601-2709
Mail:
ed.grubsnevar-bbi@ednehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Beschwerden über das ausliegende Formular sind immer anonym möglich; ebenso existiert die Möglichkeit der Beschwerde über die Homepage des ZfP Südwürttemberg |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |