Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Janina Frenz
Qualitätsmanagement
33245 Gütersloh
Phone:
05241
-507-4035
Fax: 05241-507-4490
Mail:
ed.latipsoh-htebasile-tknas@teatilauq
Carola Schröter
Qualitätsmanagement
33245 Gütersloh
Phone:
05241
-507-4037
Fax: 05241-507-4490
Mail:
ed.latipsoh-htebasile-tknas@teatilauq
Marlén Philipper
Qualitätsmanagement
33245 Gütersloh
Phone:
05241
-507-4036
Fax: 05241-507-4490
Mail:
ed.latipsoh-htebasile-tknas@teatilauq
Advocates
Helga Lutterbeck
Patientenfürsprecherin
33245 Gütersloh
Phone:
02522
-99-0
Mail:
ed.edleo-latipsohneiram@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |