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Vamed Ostseeklinik Damp

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ina Bock

Sekretariat Geschäftsführung

Phone: 0435280 -6161-
Mail: ed.tiehdnuseg-demav@kcob.ani

Advocates

Christian Fuchss

Verwaltung

Phone: 04352 -80-8026
Mail: ed.tiehdnuseg-demav@sshcuf.natsirhc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes