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Rotkreuzklinik Würzburg gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Moser

Sekretariat Klinikleitung

Phone: 0931 -3092-113
Fax: 0931-3092-126
Mail: ed.krbmws@tnemeganamedrewhcseB.kR

Daniela Rieger

Mitarbeiterin Prozess- und Qualitätsmanagement

Phone: 089 -1303-16201
Fax: 089-1303-1626
Mail: ed.krbmws@tnemeganamedrewhcseB.kR

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No