To the hospital’s home page

Johanniter GmbH Johanniter-Zentrum für Kinder- und Jugendpsychiatrie Neuwied

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bernd Wenig

Krankenhausdirektor

Phone: 02631 -39440-
Mail: ed.nekinilk-retinnahoj.rn@gnutlawreV

Susanne Wertgen

Qualitätsmanagementbeauftragte

Phone: 02631 -3944-0
Fax: 02631-3944-944
Mail: ed.nekinilk-retinnahoj.rn@gnutlawrev

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No