Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Explanations
Sprechzeiten (Somatik) Patientenfürsprecherin:Dienstag nach Vereinbarung Sprechzeiten (Psychiatrie) Patientenfürsprecherin: 2. Mittwoch im Monat 10:00-12:00 Uhr
Advocates
Hannelore Krause
Patientenfürsprecherin Psychiatrie
Phone:
030
-13013-1259
Mail:
ed.nilreb@2-psk.viv-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |