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Helios Spital Überlingen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Stapel

Leiterin Unternehmenskommunikation und Marketing

Phone: 07551 -9477-5501
Fax: 07551-9477-445501
Mail: ed.tiehdnuseg-soileh@negnilrebeu.gnuniem

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Wurde umgestellt, Auswertungen derzeit noch nicht zugänglich.
Referral surveys were conducted: Yes