Complaint management
| Structured complaint management was introduced: Yes |
|
Im Krankenhaus ist ein strukturiertes Lob- und Beschwerdemanagement eingeführt. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stefanie Küsters
Sekretariat der kaufmännischen Betriebsleitung
Hervester Straße 57
45768 Marl
Phone:
0209
-6191-129
Mail:
ed.nrkk@sretseuk.s
Stefanie Küsters
Sekretariat der kaufmännischen Betriebsleitung
Hervester Straße 57
45768 Marl
Phone:
0209
-6191-129
Mail:
ed.nrkk@sretseuk.s
Advocates
Marie-Luise Koepke
Ehrenamt
Hervester Straße 57
45768 Marl
Phone:
02365
-911-0
Mail:
ed.nrkk@tlohretsew-rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |