Structured complaint management was introduced: Yes |
Im Krankenhaus ist ein strukturiertes Lob- und Beschwerdemanagement eingeführt. |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Bettina Lensing
Präventionsbeauftragte
Hervester Straße 57
45768 Marl
Phone:
02365
-911-30248
Mail:
ed.nrkk@gnisnel.b
Ulrike Leissner
Ehrenamt
Hervester Straße 57
45768 Marl
Phone:
02365
-911-0
Mail:
ed.nrkk@lram-rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |