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Klinikum Herrsching/Schindlbeck

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicola Kellner

Assistentin der GF

Seestraße 43
82211 Herrsching am Ammersee

Phone: 08152 -29-212
Mail: ed.gnihcsrreh-mukinilk@edrewhcseb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes