Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jutta Engeland
Beschwerdemanagement
Kurstraße 2
63667 Nidda
Phone:
06032
-702-1236
Mail:
ed.uarettew-zg@dnalegne.attuj
Jutta Engeland
Beschwerdemanagement
Kurstraße 2
63667 Nidda
Phone:
06032
-702-1236
Mail:
ed.uarettew-zg@dnalegne.attuj
Advocates
Edda Weber
Patientenfürsprecher
Kurstraße 2
63667 Nidda
Phone:
06035
-65-35
Mail:
ed.enilno-@rebew.adde
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |