Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

J. Bauerfeld | P. Sperling

Qualitätsmanager*innen

Phone: 030 -13014-2483
Mail: ed.setnaviv@knk.mq

C. Mixa | P. Sperling

Qualitätsmanagement

Phone: 030 -13014-2483
Mail: ed.setnaviv@knk.mq

Explanations

Sprechzeiten Fr. Schuhmann: Mittwoch 10.30-12.00 Uhr, Haus 30 (Hauptgebäude) im Raum der Seelsorge Mobiltelefonnummer: 015110085272 Sprechzeiten Frau Heidenreich: Dienstag 15.30-16.30 Uhr, Pavillion 2, 2.OG, Raum 2205


Advocates

Eveline Heidenreich

Patientenfürsprecherin Psychiatrie

Phone: 030 -13014-3413
Mail: ed.nilreb@2-knk.viv-ftap

Kathrin Schuhmann

Patientenfürsprecherin Somatik

Phone: 030 -13014-3105
Mail: ed.nilreb@1-knk.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes