Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Konzept Meinungsmanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Britta Pohlmann
Stellv. Leitung Pflege- und Patientenmanagement
49746 Sögel
Phone:
05952
-209-2502
Fax: 05952-209-2299
Mail:
ed.legeos-latipsoh@nnamlhop.attirb
Anna-Lena Borken
Qualitätsmanagement
49746 Sögel
Phone:
05952
-209-2618
Fax: 05952-209-2299
Mail:
ed.legeos-latipsoh@nekrob.anel-anna
Britta Pohlmann
Stellv. Leitung Pflege- und Patientenmanagement
49746 Sögel
Phone:
05952
-209-2502
Fax: 05952-209-2299
Mail:
ed.legeos-latipsoh@nnamlhop.attirb
Anna-Lena Borken
Qualitätsmanagement
49746 Sögel
Phone:
05952
-209-2618
Fax: 05952-209-2299
Mail:
ed.legeos-latipsoh@nekrob.anel-anna
Advocates
Monika Nüsse
Patientenfürsprecherin
49746 Sögel
Phone:
0176
-53665177-
Mail:
ed.legeos-latipsoh@gnutlawrev
Karola Dürbaum
Patientenfürsprecherin
49746 Sögel
Phone:
0152
-25657365-
Mail:
ed.legeos-latipsoh@gnutlawrev
|
Anonymous input options exist: Yes Auf der Homepage können Meldungen an das Meinungsmanagement anonym versandt werden. |
|
Patient surveys were conducted: Yes Patientenfragebögen, auch in anonymisierter Form möglich |
| Referral surveys were conducted: Yes |