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Maria-Theresia-Klinik, Fachklinik für Chirurgie und Innere Medizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sr. M. Therese Jäger

Hausoberin

Phone: 089 -7207-0
Fax: 089-7207-0
Mail: ed.kinilk-aisereht-airam@ofni

Advocates

Daniela Göckeritz

Patientenfürsprecherin bis 09/2025

Phone: 089 -7207-0
Mail: ed.kinilk-aisereht-airam@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes