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Hassberg-Kliniken Haus Haßfurt

Complaint management

Structured complaint management was introduced: Yes

gemäß den Empfehlungen des BBfG
Written concept exists: Yes

gemäß den Empfehlungen des BBfG
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Natalja Kruppa

Qualitätsmanagementbeauftragte

Hofheimer Straße
97437 Haßfurt

Phone: 09521 -284915-
Mail: ed.nekinilk-grebssah@appurk.ajlatan

Anonymous input options exist: Yes

über patientenzufriedenheit@hassberg-kliniken.de
Patient surveys were conducted: Yes

kontinuierliche Befragung gemäß der KKB-Vorgaben
Referral surveys were conducted: Yes

im Rahmen von Zertifizierungen