Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicolas Kiechle

Direktor Klinikmanagement

Lindenallee 1
89312 Günzburg

Phone: 08221 -96-1721
Mail: ed.urk-zg-nekinilk@elhceik.salocin

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No