Kommunalunternehmen Kreiskliniken Günzburg-Krumbach, Klinik Günzburg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Elisabeth Rummel

Leitung Unternehmensentwicklung und Qualitätsmanagement

Lindenallee 1
89312 Günzburg

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: No