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Dreifaltigkeits-Krankenhaus Wesseling

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Telefon: 02236 / 77 – 4125


Advocates

Elisabeth Meissonnier

Patientenfürsprecherin

Phone: 02236 -77-4125
Mail: ed.gnilessew-suahneknark@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form

Kontaktformular im Internet via E-Mail. Patientenfragebogen im Haus mit anonymer Feedbackmöglichkeit
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes