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Kliniken Schmieder Heidelberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

liforp-resnu/ed.redeimhcs-nekinilk.www//:ptth

Contact persons

Matthias Janta

Geschäftsführung

Phone: 06221 -6540-110
Fax: 06221-6540-555
Mail: ed.redeimhcs-nekinilk@atnaj.m

Jörg Wegener

Geschäftsführung

Phone: 06221 -6540-110
Fax: 06221-6540-555
Mail: ed.redeimhcs-nekinilk@renegew.j

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey

kontinuierliche Zufriedenheitsbefragung
Referral surveys were conducted: No

persönliche Kontaktpflege mit den Einweisern