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BKH Lohr, KH für Psychiatrie, Psychotherapie und Psychosomatische Medizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

innerhalb von 2 Wochen spätestens

Contact persons

Kerstin Mehling

Beschwerdemanagement

Am Sommerberg 21
97816 Lohr a. Main

Phone: 09352 -503-0
Mail: ed.rhol-suahneknarkskrizeb@ofni

Advocates

Margot Walter

Patientenfürsprecherin

Am Sommerberg 21
97816 Lohr a. Main

Phone: 09352 -503-0
Mail: ed.rhol-suahneknarkskrizeb@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes