Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Therese Schneider
Krankenhausoberin
Margaretha-Flesch-Straße 4
56588 Waldbreitbach
Phone:
02631
-82-1340
Fax: 02631-82-1243
Mail:
ed.mukinilk-suahneiram@ofni
Birgit Blumenthal
Leitung Qualitätsmanagement
Margaretha-Flesch-Straße 4
56588 Waldbreitbach
Phone:
02631
-82-1907
Fax: 02631-82-1594
Mail:
ed.suahneiram@lahtnemulB.tigriB
Advocates
Trudel Rams
Patientenfürsprecherin am Standort Waldbreitbach
Margaretha-Flesch-Straße 4
56588 Waldbreitbach
Phone:
02638
-923-9
Mail:
ed.suahneiram@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |