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Margarethen Klinik GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jana Frase

Verwaltung / Patientenmanagement

Konsul-Lorentzen-Str. 3
24376 Kappeln

Phone: 04642 -52147-
Fax: 04642-52-148
Mail: ed.kinilK-nehteragram@esarf.anaj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes