Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Advocates
Tobias Biener
Mittlerrolle zwischen Patient/Angehörige und Klinikpersonal, Klärung und Entschärfung von Konflikten, Weitergabe an Klinikleitung
Phone:
0340
-501-1580
Mail:
ed.uassed-mukinilk@dks
Mandy Olle
Mittlerrolle zwischen Patient/Angehörige und Klinikpersonal, Klärung und Entschärfung von Konflikten, Weitergabe an Klinikleitung
Phone:
0340
-501-1580
Mail:
ed.uassed-mukinilk@dks
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |