Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sina Piatkowski

QM/RM

Feldstrasse 1
27793 Wildeshausen

Phone: 04431 -9829080-
Mail: ed.muennahoj-suahneknark@anis.ikswoktaip

Advocates

Armgard Hoge

PatientenfĂĽrsprecherin

Feldstrasse 1
27793 Wildeshausen

Phone: 04431 -9829080-
Mail: ed.muennahoj-suahneknark@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes