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Katholisches Krankenhaus Hagen gem. GmbH -St. Josefs-Hospital-

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eleonore Hagemann

Verwaltung


58018 Hagen

Phone: 02331 -8059321-
Mail: ed.negah-hkk@nnamegah.e

Eleonore Hagemann

Verwaltung


58018 Hagen

Phone: 02331 -8059321-
Mail: ed.negah-hkk@nnamegah.e

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Befragung im Rahmen der zertifizierten Zentren