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Tagesklinik für Psychiatrie und Psychotherapie des St. Rochus-Hospitals Telgte

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniel Freese

Geschäftsführer

Von-Ketteler-Str. 39
48231 Warendorf

Phone: 02504 -60-315
Fax: 02504-60-244
Mail: ed.etglet-hrs@eseerf.leinad

Advocates

Wolfgang Gallmeister

Patientenfürsprecher

Von-Ketteler-Str. 39
48231 Warendorf

Phone: 02504 -729172-
Mail: ed.enilno-t@retsiemllag-gnagflow

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierliche schriftliche Befragung aller Patienten zum Zeitpunkt der Entlassung aus der tagesklinischen Behandlung
Referral surveys were conducted: Yes

schriftliche Befragungen in regelmäßigen Abständen