Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Advocates
Elvira Köhler
Patientenfürsprecherin
Phone:
0751
-7601-2709
Mail:
ed.grubsnevar-bbi@ednehcerpsreufnetneitap
Klaus Göppert
Patientenfürsprecher
Phone:
0751
-7601-2709
Mail:
ed.grubsnevar-bbi@ednehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Beschwerden über das auf allen Stationen und allen öffentlichen Bereichen ausliegende Formular sind immer anonym möglich, ebenso existiert eine Möglichkeit der Beschwerde über die Homepage des ZfP Südwürttemberg |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |