Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gudrun Käsmann
Beschwerdemanagement
Phone:
06652
-987-691
Fax: 06652-987-699
Mail:
ed.tiehdnuseg-soileh@nnamseak.nurduG
Hartmann Knipp
med. Qualitätssicherung
Phone:
06644
-89-600
Fax: 06644-89-509
Mail:
ed.tiehdnuseg-soileh@ppink.nnamtrah
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |