Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Monika Staudigl-Bauer
Qualitätsmanagementbeauftragte
Krankenhausstr. 19
85092 Kösching
Phone:
08456
-71212-
Mail:
moc.znaillakinilk@reuab.akinom
Rudolf Graf
Qualitätsmanagementverantwortlicher
Krankenhausstr. 19
85092 Kösching
Phone:
08421
-601-5501
Fax: 08421-601-5533
Mail:
moc.znaillakinilk@farg.flodur
Advocates
Richard Lacher
Patientenfürsprecher
Krankenhausstr. 19
85092 Kösching
Phone:
08456
-71201-
Mail:
ed.bew@rehcal.drahcir
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Es werden regelmäßig Einweiserbefragungen durchgeführt. |