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DONAUISAR Klinikum Landau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jürgen Stern

Marketing und Öffentlichkeitsarbeit

Bayerwaldring 17
94405 Landau a. d. Isar

Phone: 0991 -380-1116
Mail: ed.mukinilk-rasi-uanod@nrets.negreuj

Advocates

Cornelia Wohlhüter

Patientenfürsprecher

Bayerwaldring 17
94405 Landau a. d. Isar

Phone: 0991 -380-1294
Mail: ed.mukinilk-rasi-uanod@ehcarpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes