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Tagesklinik Bernhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Advocates

Franz Steiner

Patientenfürsprecher

Nürtinger Straße 20
70794 Filderstadt-Bernhausen

Phone: 07021 -88-48840
Mail: ed.nekinilk-suidem@rehcerpsreufnetneitap-NKKm

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes