Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

keine


Contact persons

Anja Schulze

Qualitätsmanagerin

Weinbergstraße 18-19
14469 Potsdam

Phone: 0331 -2777-408
Fax: 0331-2777-444
Mail: ed.madstop-nizidemsretla@ezluhcs.a

Explanations

keine


Advocates

Katharina Schwarz

Patientenfürsprecherin

Weinbergstraße 18-19
14469 Potsdam

Phone: 0331 -2777-455
Fax: 0331-2777-455
Mail: ed.madstop-nizidemsretla@zrawhcs.k

Anonymous input options exist: Yes
Website of the contact form

Anonyme Meldemöglichkeiten nur im Krankenhaus, nicht online

Patient surveys were conducted: No
Website for the patient survey
Referral surveys were conducted: No
Website for the referrer survey

keine