Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Vera Braunleder
Unternehmenskommunikation
Alexianergraben 33
52062 Aachen
Phone:
0241
-47701-15128
Mail:
ed.renaixela@ca-noitakinummoksnemhenretnu
Thomas Hoff
Leitung Referat Christliche Praxis
Alexianergraben 33
52062 Aachen
Phone:
0241
-47701-15675
Mail:
ed.renaixela@ffoh.t
Advocates
Alice Brammertz
Patientenfürsprecherin
Alexianergraben 33
52062 Aachen
Phone:
02408
-94960-
Mail:
ed.renaixela@ztremmarb.a
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |