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Evangelisches Fachkrankenhaus für Psychiatrie Hildegard von Bingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Wenke Lehmann

PDL

Lindenstr. 2
06502 Thale OT Neinstedt

Phone: 03947 -99-302
Mail: ed.tdetsnien@tiehdnuseg

Advocates

Michaela Haas

Patientenfürsprecherin

Lindenstr. 2
06502 Thale OT Neinstedt

Phone: 03947 -99-300
Mail: ed.tdetsnien@rehcerpsreufnetneitap

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No