Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/bol/teatilauq/zleot-dab/moc.soipelksa.www//:sptth
Contact persons
Christine Hertwig
Assistentin der Geschäftsführung
Schützenstraße 15
83646 Bad Tölz
Phone:
08041
-507-1004
Fax: 08041-507-1889
Mail:
moc.soipelksa@zleotdab.kesfg
Andrea Berger
Qualitätsmanagement
Schützenstraße 15
83646 Bad Tölz
Phone:
08041
-507-1028
Fax: 08041-507-1889
Mail:
moc.soipelksa@regreb.dna
Advocates
Andreas Faller
Klinikseelsorge
Schützenstraße 15
83646 Bad Tölz
Phone:
08041
-507-1100
Fax: 08041-507-4333
Mail:
moc.soipelksa@rellaf.a
|
Anonymous input options exist: Yes Website of the contact form Ohne Angabe der Kontaktdaten oder per Post |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Bereich Traumatologie |