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Krankenhaus am Crivitzer See gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Carola Schulze

examinierte Krankenschwester

Phone: 03863 -520-421
Mail: ed.nilcidem@ezluhcs.alorac

Anja Trilk

Pflegedienstleitung

Phone: 03863 -520-101
Mail: ed.nilcidem@klirt.ajna

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No