Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hanna Priesmeier
Qualitätsmanagement Beauftragte
Marie-Hackfeld-Straße 6
27211 Bassum
Phone:
05441
-972-133
Mail:
ed.dkl-nekinilk@reiemseirp.h
Carina Luther
Qualitätsmanagement-Beauftragte
Marie-Hackfeld-Straße 6
27211 Bassum
Phone:
05441
-972-130
Mail:
ed.dkl-nekinilk@rehtul.c
Advocates
Isabell von Kameke
Patientenfürsprecherin
Marie-Hackfeld-Straße 6
27211 Bassum
Phone:
04241
-971865-
Mail:
ed.enilno-t@mussab.tfits
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Dauerhafte Onlinebefragung |
| Referral surveys were conducted: Yes |