Kliniken Landkreis Diepholz gGmbH, Klinik Bassum und Zentrum für seelische Gesundheit

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Melanie Kolkhorst

Qualitätsmanagement Beauftragte

Marie-Hackfeld-Straße 6
27211 Bassum

Isabell von Kameke

Patientenfürsprecherin

Marie-Hackfeld-Straße 6
27211 Bassum

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Meinungskarten im Eingangsbereich

Referral surveys were conducted: Yes