Asklepios Klinik Nord - TK Steilshoop

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Knut Schümann

Patientenservice Lob & Kritik

Steilshooper Straße 293
22039 Hamburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes