Fliedner Krankenhaus Ratingen / Klinik für Psychiatrie und Psychotherapie, Gerontopsychiatrie und Suchtmedizin

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Cordelia Siegmund

Pflegedienstleitung

Thunesweg 58
40885 Ratingen

Ulrich Neck

Patientenfürsprecher

Thunesweg 58
40885 Ratingen

Anonymous input options exist: Yes

Patient surveys were conducted: No
Website for the patient survey

Referral surveys were conducted: No
Website for the referrer survey