Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Marlis Mertin
Assistenz Ärztlicher Direktor/ Chefarzt
Karl-Liebknecht-Ring 26a
17491 Greifswald
Phone:
03834
-871-201
Fax: 03834-871-302
Mail:
ed.dlawsfierg-kinilk-hdb@nitrem.m
Katja Pahl
Qualitätsmanagementbeauftragte
Karl-Liebknecht-Ring 26a
17491 Greifswald
Phone:
03834
-871-232
Fax: 03834-871-102
Mail:
ed.dlawsfierg-kinilk-hdb@lhap.k
Advocates
Ulrike Abel
BDH- Kreisverband Greifswald
Karl-Liebknecht-Ring 26a
17491 Greifswald
Phone:
03834
-871-100
Fax: 03834-871-102
Mail:
ed.dlawsfierg-kinilk-hdb@leba.u
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |