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St. Marien-Hospital Borken

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Becking

Sekretariat Geschäftsführung

Phone: 02861 -97-1800
Mail: ed.lmwk@nekrob-tnemeganamedrewhcseb

Julia Melis

Sekretariat Geschäftsführung

Phone: 02861 -97-1801
Mail: ed.lmwk@nekrob-tnemeganamedrewhcseb

Advocates

Johannes Drießen

Patientenfürsprecher

Phone: 02861 -970-
Mail: ed.lmwk@nekrob-tnemeganamredrewhcseb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes