To the hospital’s home page

Vitos Klinikum Rheingau, Eltville

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Die Rückmeldung zur Beschwerdelösung erfolgt zeitnah in Abhängigkeit der Art der Beschwerde.

Contact persons

Annette Schlepper

Qualitätsmanagementbeauftragte

Phone: 06132 -602-0
Mail: ed.uagniehr-sotiv@reppelhcs.ettenna

Advocates

Horst Korte

Patientenfürsprecher

Phone: 06123 -602-497
Mail: ed.uagniehr-sotiv@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No