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Geomed-Kreisklinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Judith Stöcklein

Pflegedienstleitung

Dingolshäuser Straße 5
97447 Gerolzhofen

Phone: 09382 -601-221
Mail: ed.kinilk-demoeg@nielkceots

Advocates

Irmgard Krammer

Patientenfürsprecherin

Dingolshäuser Straße 5
97447 Gerolzhofen

Phone: 0157 -58159503-
Mail: ed.kinilk-demoeg@remmark

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No