Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gunnar Schramm

Geschäftsführer

Phone: 09372 -700-1000
Fax: 09372-700-1009
Mail: ed.tiehdnuseg-soileh@mmarhcS.rannuG

Natascha Breunig

Beschwerdemanagement

Phone: 09372 -700-1065
Fax: 09372-700-1009
Mail: ed.tiehdnuseg-soileh@grebnetliM.gnunieM

Sandra Kern

UKM

Phone: 09372 -700-1006
Fax: 09372-700-1009
Mail: ed.tiehdnuseg-soileh@grebnetliM.gnunieM

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No