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Schön Klinik Vogtareuth

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ina Hausdorf

Patientenmanagement

Phone: 0049 -8038-904396
Fax: 0049-8038-904434
Mail: ed.kinilk-neohcs@frodsuaHI

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No