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Marien-Hospital Wattenscheid

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Yelda Dalyanoglu

Beschwerdemanagement

Parkstraße 15
44866 Bochum

Phone: 02327 -65-0
Mail: ed.muhcob-mukinilk@edrewhcseb

Heike Fabian

QMB

Parkstraße 15
44866 Bochum

Phone: 0234 -509-0
Mail: ed.muhcob-mukinilk@edrewhcseb

Anonymous input options exist: Yes

Briefkästen hängen aus
Patient surveys were conducted: Yes
Referral surveys were conducted: No