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Psychiatrische Tagesklinik Hattersheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Tegtmeier

Leitung QM/RM

Nassauer Straße 4
65795 Hattersheim

Phone: 06192 -98-4704
Mail: ed.onasirav@reiemtget.ewu

Advocates

Gisela Brambilla

Patientenfürsprecherin (ehrenamtlich)

Nassauer Straße 4
65795 Hattersheim

Phone: 06192 -98-4140
Mail: ed.rocra@allibmarbg

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No