Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Frauke Dinklage
Unternehmenskommunikation und Marketing
49028 Osnabrück
Phone:
0541
-405-5101
Mail:
ed.so-mukinilk@egalknid.ekuarf
Advocates
Siegrid Pees-Ulsmann
Patientenfürsprecherin
49028 Osnabrück
Phone:
0541
-405-5101
Mail:
ed.so-mukinilk@egalknid.ekuarf
Bernhard Schürhaus
Patientenfürsprecher
49028 Osnabrück
Phone:
0541
-405-5101
Mail:
ed.so-mukinilk@egalknid.ekuarf
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |